Exchange / Returns Policy
We want you to be totally satisfied with your purchase if you are not entirely satisfied with the sizing or not happy with your purchase, we guarantee your money back or exchange of items with exception of underwear as we are unable to refund or exchange for hygiene reasons. Please return the unworn item(s) within 21 days from the invoice date, with the freight prepaid by you, unworn and tags attached, and a brief reason for return on the invoice or a copy you received with your goods.
Please post the returned item(s) to the PO Box address that appears on the top of the invoice. We will exchange or credit the item/s full purchase price less freight charges. For exchange items a $5.00 half freight charge will be processed on your credit card, or payment by cash,cheque or money order can be included with returned item(s).
- We do not accept any freight charges unless the item returned is faulty or we have been negligent in processing your order and provided an item other than as ordered. It is necessary to email or call to obtain prior authorisation for this return.
- Our free freight policy applies only where items purchased to the value of $50.00 or more are retained. Where items are returned for refund, making the sale value less than $50.00 a freight charge of $9.90 will be deducted from your refund.
Please address all returns to:
Cosmic Clothing Company
PO Box 208